While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered was not exactly what you were hoping for. That is why we offer a 14 Day Return Policy.
If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us at sales@walruscoolercompany.co.uk with your order number and we will provide detailed instructions on how to process the return.
Please note; you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. We are happy to arrange this for you using our network of logistics partners. Due to the size and weight of some of the units we carry the costs can be quite high. Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
Please note; In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given. If you decide you want to return your order, please email us at sales@walruscoolercompany.co.uk with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@walruscoolercompany.co.uk the day of delivery.
Walrus Ecommerce will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service
department prior to being processed. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 14 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information. Products that are specified as certified pre-owned or used are ineligible
for a return Walrus Ecommerce only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping and Returns see our FAQ page.